LICENSED - BONDED - INSURED

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Hours of operation

Mon - Fri: 9am - 6pm
Sat: By appointment only
Sun: By appointment only

CALL OR TEXT:(757) 347-0338 

©2020 by The Little Maid.

Policies of The Little Maid, LLC 

These policies are in place to help us deliver exceptional service to ALL of our clients every visit. Please read through them. 

  • Phone & Office hours: We are available by phone Monday to Friday 9:00am - 6:00pm; if we do not answer, please leave a message or text us and we will call you/text you back as soon as possible. In case of an emergency or you need to cancel a service, you may call or text at any time. Please reserve inquires during office hours.

  • Cleaning Hours: We are available for cleaning Monday to Friday from 10:00am - 6:00pm, with our last clean of the day scheduled no later than 3:00pm. We do offer cleanings by appointment only on Saturdays & Sundays.

  • Service reliability is extremely important. We request that you give us a minimum of 48 hours advance notice IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT FOR ANY REASON. Our business phone number (757) 347-0338 is available to you at all times. Failure to provide adequate notice could result in a $25 late cancellation fee. We understand that circumstances arise that require a cancellation, but if a client has excessive cancellations we reserve the right to canceling all future cleanings. 

  • Access to your home: We will make every effort to arrive to your house in a timely manner. Because of possible cancellations or prior cleans running longer than expected, we cannot guarantee a specific time. We require timely access to your home to perform our job. We believe the best way to serve you is got you to issue us a copy of your house key, your door code, etc. 

  • Lock Outs: if we arrive to your home and you forgot to leave the door open, leave a key, or we need to leave without cleaning for any reason, you may be charged 50% of your regular cleaning cost. Our employees are paid by the hour and this fee is necessary to cover their cost. Most of our clients do entrust us with a key to their home, a responsibility we take very seriously. 

  • Making Payments: We accept Cash, Checks, PayPal (processing fee), Venmo, Cashapp. Any returned check will result in a $30 service Charge. 

  • Damage or Breakage: We make every effort to take the greatest care while in your home, but we understand accidents happen. Identical replacement is always attempted but cannot be guaranteed. We request that all valuable, irreplaceable, collectible, or heirloom items be stored and/or not cleaned by our team. Damaged or broken items must be reported to The Little Maid, LLC within 48 hours of service. 

  • Your satisfaction is our number 1 priority, therefore we guarantee on all of our cleaning services. Any necessary adjustments must be reported to our office within 24 hours of the cleaning date for resolution by one of our cleaning staff members. 

  • With our commitment to our clients, in providing a unique detailed cleaning service, and look forward to provide you in keeping your home Happy & Clean!